Genie installation error code 500 in ubuntu 16.04

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pratikcsc
Posts: 2
Joined: Wed May 23, 2018 9:48 am

Genie installation error code 500 in ubuntu 16.04

Post by pratikcsc » Mon May 28, 2018 7:25 am

I am trying to install genie in ubuntu 16.04, I have installed wine and then installed genie as well, but at activation time with a free trial of 30 days the error code 500 shows every time. how to resolve?

marek [BayesFusion]
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Posts: 271
Joined: Tue Dec 11, 2007 4:24 pm

Re: Genie installation error code 500 in ubuntu 16.04

Post by marek [BayesFusion] » Mon May 28, 2018 9:54 am

It is hard to say what exactly is happening in your environment but here is the address of the page with Microsoft error codes:
https://msdn.microsoft.com/en-us/librar ... s.85).aspx

It seems that your error (500) is:
ERROR_USER_PROFILE_LOAD
500 (0x1F4)
User profile cannot be loaded.

Could it be something in your Wine installation?
I hope this helps.

Marek

Marijn Peppelman
Posts: 6
Joined: Mon Jul 08, 2019 3:14 pm

Re: Genie installation error code 500 in ubuntu 16.04

Post by Marijn Peppelman » Wed Jul 10, 2019 3:35 pm

Hello.
I've had this problem as well on ubuntu 14.04, and managed to solve it, so i wated to document the solution here for future use.

First, check if your wine installation is up to date.
The 14.04 repo (which i used) was on versopn 1.6.2, but wine is well past version 4.0
In order to get a more up to date version, I needed to add the WineHQ repository in order to get the latest version, see HERE.

Next, I ran "winecfg" in the terminal, which downloaded some extra modules for wine which don't get installed with the usual 'apt-get install wine'.
Among these modules was a module handling http stuff, and given that http 500 is the "internal server error" code, this might have been the cause.

Afterwards, everything ran fine using "wine <path to genie.exe>", and I was able to register successfully.

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